About Centre
Centre Innovation Group is a strategic technology partner that designs, operates, and scales enterprise IT environments. Unlike traditional managed service providers, we deliver a complete IT operating model — combining 24/7 service desk support, infrastructure management, cybersecurity operations, business intelligence, data governance, ERP support, and AI solutions under one unified delivery framework. Our team serves as an extension of your IT leadership, helping mid-market and enterprise organizations reduce operational complexity while accelerating technology-driven business outcomes.
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Traditional MSPs typically operate on a break-fix or ticket-volume model focused narrowly on help desk and basic infrastructure monitoring. Centre takes a fundamentally different approach — we embed strategic advisory into every engagement, operate with documented standards and repeatable frameworks, and align technology operations directly to business outcomes. Our team includes senior architects, security analysts, BI developers, ERP specialists, and AI engineers working alongside support staff, which means you get both day-to-day operational reliability and forward-looking technology strategy from a single partner.
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Centre supports growing and mid-sized organizations across beauty and cosmetics, luxury retail, hospitality, professional services, manufacturing, healthcare, and multi-site operations. While our clients operate in different industries, our approach remains consistent: we align technology, security, data, and business processes to support operational efficiency and growth. Our team adapts to each client's environment, compliance requirements, and technology stack, allowing us to support organizations ranging from approximately 50 to several thousand employees across North America and Europe.
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Every engagement begins with a structured assessment of your current technology environment, operational maturity, and business objectives. From there, we design a tailored service package that typically includes a combination of 24/7 service desk, infrastructure management, security operations, and strategic advisory — all delivered under a fixed monthly investment with defined SLAs and quarterly business reviews. We don't lock you into rigid contracts; our agreements are built around your evolving needs with transparent pricing and no hidden fees.
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Managed IT Services
Centre delivers a comprehensive managed IT services portfolio that includes 24/7 service desk support, IT infrastructure management (on-premises, cloud, and hybrid), network operations, server administration, backup and disaster recovery, vendor management, and IT asset lifecycle management. Every service is backed by documented runbooks, defined SLAs, and a dedicated service delivery manager who acts as your single point of accountability. Our services overview details the full scope of our managed IT capabilities.
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Yes. Centre provides 24/7/365 IT support through a multi-tier service desk model, combining Level 1 user support, Level 2 technical specialists, and Level 3 engineering expertise. We support the full technology ecosystem—including cloud platforms, collaboration tools, business applications, ERP systems, endpoint devices, network infrastructure, and cybersecurity solutions. From everyday service requests to major incidents, our team focuses on rapid resolution, operational continuity, and a seamless end-user experience.
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We take a proactive, standards-driven approach to infrastructure management. This includes continuous monitoring of servers, networks, storage, and cloud resources; automated patch management and vulnerability remediation; capacity planning and performance optimization; and lifecycle management of hardware and software assets. Our infrastructure engineers work from documented architecture standards and change management procedures, ensuring that every modification is planned, tested, and communicated — eliminating the reactive, undocumented changes that create operational risk.
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Vendor management is a core component of our managed IT services. We act as the primary point of contact for your technology vendors — internet service providers, hardware manufacturers, software publishers, cloud platforms, and telecom providers — handling procurement, license management, contract negotiation, support escalation, and renewal management. This eliminates the burden on your internal team and ensures you get the best pricing, consistent support, and aligned contract terms across your vendor ecosystem.
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Microsoft 365 & Google Workspace
Centre provides end-to-end Microsoft 365 services spanning tenant configuration and governance, Exchange Online administration, SharePoint and OneDrive management, Teams deployment and governance, Intune endpoint management, Entra ID (formerly Azure AD) identity and access management, Microsoft 365 security and compliance configuration (Defender, Purview), and Power Platform enablement. We manage Microsoft 365 licensing optimization, ensuring you're not overspending on unused licenses while maintaining compliance.
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Yes. We provide full management and support for Google Workspace environments, including Gmail, Google Drive, Google Meet, Google Chat, Google Calendar, and Admin Console configuration. Our services cover tenant setup and migration (from legacy systems or Microsoft 365), security hardening, data loss prevention (DLP) configuration, endpoint management via Google endpoint management, and ongoing administration. We also support hybrid environments where organizations run both Microsoft 365 and Google Workspace concurrently.
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Absolutely. Our Microsoft 365 migration practice handles tenant-to-tenant migrations, on-premises Exchange to Exchange Online migrations, file server to SharePoint/OneDrive migrations, and Google Workspace to Microsoft 365 migrations. We follow a structured methodology: discovery and assessment, migration planning, pilot migration, full production cutover, and post-migration support. Every migration includes user communication templates, training resources, and a dedicated migration lead who manages the timeline and resolves issues in real time.
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We configure and manage the full Microsoft 365 security stack: Microsoft Defender for Office 365 (anti-phishing, Safe Links, Safe Attachments), Microsoft Defender for Identity, Microsoft Defender for Cloud Apps, Entra ID Conditional Access policies, and Microsoft Purview for data classification and DLP. Our security engineers implement these controls following Microsoft's best practices and your organization's compliance requirements — whether that's SOC 2, HIPAA, GDPR, or CMMC — and provide monthly security posture reports with remediation recommendations.
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Endpoint Management & Devices
Centre takes a vendor-agnostic approach to endpoint management. Rather than relying on a single platform, we assess each organization's environment, security requirements, compliance needs, and device landscape to recommend and implement the solution that best fits their business. Depending on the use case, we commonly deploy Microsoft Intune, Jamf, and ManageEngine Endpoint Central for device management, patching, asset visibility, and compliance monitoring, alongside CrowdStrike for endpoint protection, threat detection, and incident response. Our team manages the full device lifecycle, including provisioning, configuration, application deployment, patch management, security policy enforcement, compliance monitoring, and device retirement. We support Windows, macOS, iOS, Android, and Linux devices, helping organizations maintain secure, compliant, and productive endpoints regardless of their chosen technology stack.
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Centre helps organizations manage the entire device lifecycle, from procurement and onboarding to maintenance, replacement, and secure decommissioning. Our approach is tailored to each client's operating model, whether devices are purchased directly by the client, through approved vendors, or coordinated by Centre on their behalf. We assist with hardware selection, procurement coordination, device enrollment, configuration, deployment, asset tracking, warranty management, and refresh planning. Depending on the client's requirements, devices may be shipped directly to end users, delivered to an office location, or prepared by internal teams before deployment. Our goal is to ensure employees receive secure, properly configured devices while maintaining visibility into the device inventory and lifecycle across the organization.
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Centre helps organizations maintain secure and reliable systems through a structured patch management process tailored to their environment and business requirements. We manage operating system updates, third-party application patches, firmware updates, and security remediation across supported devices and platforms. The tools, deployment approach, and update cadence vary depending on the client's infrastructure, risk profile, and operational constraints. Where appropriate, updates may be tested on a subset of devices before broader deployment to minimize business disruption. Critical security vulnerabilities are prioritized based on risk and vendor guidance. Our goal is to balance security, stability, and user productivity while maintaining visibility into patch compliance and device health across the environment.
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Yes. Centre helps organizations design, implement, and support secure remote work and Bring Your Own Device (BYOD) programs based on their business, security, and compliance requirements. Our approach focuses on protecting corporate data while providing employees with the flexibility to work from company-owned or personal devices where appropriate. Depending on the client's environment, we may implement controls such as device management, mobile application management, multifactor authentication (MFA), conditional access, endpoint protection, encryption, and secure remote access solutions. Because every organization has different security and compliance needs, we tailor remote work and BYOD policies to balance risk, user experience, and operational requirements.
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Security
Centre helps organizations strengthen their security posture as part of a broader managed IT and technology operations engagement. Our security services include identity and access management, endpoint protection, cloud security configuration, device management, security awareness training, phishing simulations, and compliance support. Rather than operating as a standalone security consultancy, we integrate security controls and practices into the daily management of your technology environment — ensuring that security is embedded in how your systems are configured, monitored, and maintained. We support a range of security technologies including Microsoft Defender, CrowdStrike, Microsoft Intune, Jamf, and the security capabilities within Microsoft 365 and Google Workspace.
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Centre helps organizations establish and maintain effective security monitoring capabilities tailored to their environment, risk profile, and operational requirements. Depending on the client's technology stack, this may include endpoint protection platforms, cloud security tools, identity monitoring, network monitoring solutions, and managed alerting systems. For organizations that do not yet have adequate security monitoring in place, Centre can assess the current environment, recommend appropriate security and monitoring platforms, oversee implementation, and provide ongoing administration and optimization. This may include solutions for endpoint detection and response (EDR), identity protection, cloud security, vulnerability monitoring, and security alerting. Our goal is to ensure critical security events are identified, investigated, and escalated appropriately while continuously improving visibility into the organization's overall security posture.
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Centre helps organizations improve their security and governance practices in support of regulatory, contractual, and industry-specific requirements. We assist with areas such as access management, endpoint security, data protection, policy development, security awareness, and documentation. While compliance requirements vary by organization and industry, our focus is on implementing practical security controls and operational processes that reduce risk and support audit readiness.
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When a security incident occurs, Centre works with the client to assess the situation, contain the threat, identify the affected systems, and coordinate remediation efforts. Depending on the nature of the incident, this may include disabling compromised accounts, isolating devices, investigating suspicious activity, restoring services, and implementing additional security controls. Our focus is on minimizing business impact, restoring normal operations as quickly as possible, and identifying opportunities to strengthen the environment and prevent similar incidents in the future.
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Yes. Centre provides security awareness training programs designed to help employees recognize and respond to common security threats. Training topics typically include phishing awareness, password hygiene, social engineering, safe browsing practices, data handling procedures, and incident reporting. Training can be delivered through a combination of live sessions, recorded modules, and ongoing reinforcement materials. We work with organizations to tailor training content to their specific industry, regulatory requirements, and risk profile.
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Yes. Centre can design and manage phishing simulation campaigns to help organizations assess and improve their employees' ability to recognize phishing attempts. Campaigns are structured to provide a safe, educational experience — simulations are followed by just-in-time training for users who interact with test messages, and aggregate results are reported to leadership to track improvement over time. Campaign frequency, complexity, and reporting are tailored to each organization's risk tolerance and training objectives.
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Business Intelligence & Power BI
Centre provides end-to-end Power BI services covering the full analytics lifecycle, from data integration and modeling to dashboard development, governance, and ongoing support. Our team designs and maintains reporting environments that transform data into actionable insights for operational teams, managers, and executives. Our capabilities include data source integration, data modeling, DAX development, Power Query optimization, dashboard and report design, Power BI administration, user training, and governance. We also support the underlying reporting infrastructure, including data warehouses, SQL environments, gateways, refresh mechanisms, semantic models, and data pipelines to ensure reliable, scalable, and high-performing reporting solutions. We work with a wide range of data sources, including ERP systems, CRM platforms, cloud applications, databases, spreadsheets, APIs, and third-party business systems, helping organizations build a trusted reporting foundation that supports data-driven decision-making.
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Yes — custom dashboard and report development is one of our core BI capabilities. We design interactive, role-specific dashboards that surface the KPIs and operational metrics your leadership, department heads, and frontline managers actually need. Every dashboard project begins with a requirements workshop where we map your business questions to data sources and define the visual language. We follow data visualization best practices (minimizing clutter, using appropriate chart types, enabling drill-through) to ensure dashboards drive action, not just look impressive.
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Data integration is the foundation of effective BI. Our engineers design and implement ETL/ELT pipelines that extract data from disparate sources — ERP systems, CRM platforms, HRIS, finance tools, operational databases, and cloud applications — transform it into a consistent, analysis-ready format, and load it into a centralized data warehouse or lakehouse. We use tools including Azure Data Factory, SQL Server Integration Services (SSIS), and Power Query to build reliable, automated pipelines with data quality checks at every stage.
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We provide role-based Power BI training programs tailored to your team's needs — from executive-level dashboard consumption training to hands-on report builder workshops for analysts. Training topics include data modeling fundamentals, DAX formula authoring, report design principles, Power BI Service administration, and governance best practices. Sessions can be delivered live (onsite or virtual) or through recorded modules, and we include reference materials and practice datasets so your team can continue building skills after the engagement ends.
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Data Governance
Centre helps organizations improve the way data is managed, owned, documented, and used across the business. Our data governance services focus on establishing clear ownership, improving data quality, reducing duplicate reporting, defining trusted data sources, and implementing processes that support consistent and reliable decision-making. We help clients document reporting environments, define report and KPI ownership, establish governance processes, improve data quality, and build sustainable reporting and analytics frameworks. Our team also supports data warehouse design, reporting architecture, and governance practices that ensure business users can trust the data they rely on every day. Our approach is pragmatic and tailored to each organization's maturity level, helping transform data from a collection of disconnected reports into a managed business asset.
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One of the most common challenges in reporting environments is the lack of clear ownership over data, reports, and business metrics. Centre helps organizations define data owners, report owners, and business stakeholders responsible for maintaining data quality, validating reporting logic, and approving changes. Establishing ownership creates accountability, improves trust in reporting, and ensures critical business information remains accurate and sustainable over time.
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Centre helps organizations identify and resolve the data quality issues that have the greatest business impact. Our approach focuses on understanding how data is created, transformed, and consumed across business processes and reporting environments. We work with stakeholders to identify root causes, improve data collection processes, establish validation controls, and define governance practices that improve accuracy and consistency over time. Rather than pursuing perfect data quality, we focus on improving the information that supports critical business decisions.
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Many organizations accumulate multiple reports that answer the same business questions using different data sources or calculations. Centre helps identify duplicate reports, establish trusted reporting standards, and consolidate reporting assets to improve consistency, reduce maintenance effort, and increase user confidence in reporting. By defining authoritative data sources and governance processes, we help organizations simplify their reporting landscape and improve decision-making.
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Report lifecycle management ensures reports are properly documented, maintained, reviewed, and retired when no longer needed. Without governance, reporting environments often become cluttered with outdated reports, conflicting metrics, and unclear ownership. Centre helps organizations establish processes for report creation, review, approval, maintenance, and retirement, ensuring reporting assets remain accurate, relevant, and aligned with business needs.
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Centre helps organizations establish standards for report development, ownership, documentation, security, workspace management, semantic models, and change management. The goal is to create a scalable Power BI environment that remains reliable, secure, and easy to maintain as reporting requirements evolve. Our governance approach helps improve consistency, reduce technical debt, and ensure business users can trust the insights generated from Power BI.
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Artificial Intelligence & Automation
Centre helps organizations identify, implement, and support practical AI solutions that improve productivity, automate repetitive tasks, and make business knowledge more accessible. Our services include AI copilots, knowledge assistants, workflow automation, document search, reporting assistants, and AI-powered employee support solutions. We focus on delivering measurable business value by integrating AI into existing processes, systems, and workflows rather than deploying standalone tools with limited adoption.
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AI can help organizations reduce manual work, improve access to information, accelerate decision-making, and enhance employee productivity. Common use cases include answering employee questions, searching internal documentation, automating routine tasks, generating reports, summarizing information, and improving customer or employee support experiences. The most successful AI initiatives focus on solving specific business problems rather than implementing AI for its own sake.
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CentrePilot is Centre's AI-powered assistant platform designed to help employees quickly access information, automate tasks, and interact with business knowledge through natural language conversations. CentrePilot can connect to documentation repositories, business applications, knowledge bases, reporting platforms, and collaboration tools, helping teams spend less time searching for information and more time executing their work.
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Yes. Centre can design and implement AI copilots that leverage your organization's internal documentation, knowledge bases, procedures, reports, and business systems. These solutions allow employees to ask questions in natural language and receive answers based on trusted internal information while respecting access controls and security requirements.
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Yes. AI solutions can often be integrated with business applications such as Microsoft 365, Google Workspace, ERP systems, CRM platforms, ticketing systems, document repositories, reporting environments, and other operational tools. Centre helps organizations identify the most valuable integrations and ensures AI solutions fit naturally within existing workflows.
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Centre begins by identifying business challenges, opportunities for automation, and areas where employees spend significant time searching for information or performing repetitive tasks. We then evaluate available data sources, define success criteria, implement pilot solutions, and measure outcomes before scaling adoption. Our focus is on delivering practical solutions that generate measurable value rather than experimental AI initiatives with unclear business outcomes.
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Yes. Centre helps organizations assess readiness for Microsoft Copilot, prepare Microsoft 365 environments, review security and permissions, improve data governance, and support deployment and adoption initiatives. Successful Copilot implementations require more than licensing. We help ensure users have access to accurate information, appropriate permissions, and governance processes that maximize value while minimizing risk.
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Security and governance are fundamental to every AI implementation. Centre helps organizations evaluate access controls, data sources, permissions, information sensitivity, and compliance requirements before deploying AI solutions. Our goal is to ensure employees can benefit from AI capabilities while maintaining appropriate controls around business data, intellectual property, and sensitive information.
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