IT HelpDesk
Get/Provide fast and friendly IT support with our Helpdesk
Get the helpdesk support you need to keep your operations running smoothly
24/7/365 worldwide & multilingual support
Multi-disciplined & expert team
Faster resolution times for all issues
Optimization of your internal IT resources
Access to monitoring & reporting capabilities
Replace the need for an internal support team
Flexible coverage & dedicated or shared support
USA-based agile IT services
Immediate implementation
Troubleshooting
System bug identification & purge
Infrastructure failure fix
Virus & malware quarantine & deletion
User & password account management
Internet access control and oversight
User training & testing
Email accounts management
Software & hardware support
Network performance optimization
Hosting & backup monitoring services
Physical & virtual servers
Event log monitoring
Troubleshooting network issues
IT welcome & orientation
User guidance through configuration
User & password account management
Setup, configure & verify computers
Consolidate licenses & accounts
Email accounts management
Support KPI monitoring
Gather user feedback after each request
Monthly report based on SLA
Ticket volume per category
Resolution & escalation percentages
Detailed support-log & backlog reporting
Report satisfaction metrics
Customer satisfaction score (CSAT)
Others based on requests
Review current IT process
Propose IT transition plan
Get admin credentials
Gather documentation
Coordinate service transition
Recurring issues identification
IT security policy review
Create & improve SOPS
Formalize escalation procedure
Manage & categorize tickets
Define emergency status
Clarify support levels
Specify request status
Outline targeted resolution timelines
Agree on KPI’s & performance expectations
Structure other SLA terms
next project?